Terms of Service
Last Updated: March 2026
By using The City Key (a service of Nytrotek Business Solutions), you agree to the following terms and conditions. Please read them carefully before proceeding with your eligibility check or payment.
1. Description of Service
The City Key is an automated "Navigator" designed to assist NYC tenants in organizing and generating the necessary documentation for rent relief and hardship filings. We provide a digital interface to screen eligibility and automate the population of government-standard forms.
2. No Government Affiliation
The City Key is a private service. We are NOT affiliated with, endorsed by, or an agent of the New York City Human Resources Administration (HRA), the Department of Social Services (DSS), or any other government agency. Using our service does not grant you special status with the government.
3. No Guarantee of Approval
The $110 navigation fee is for the preparation and delivery of your organized filing package. The City Key does not guarantee that your application will be approved by the HRA or any other agency. The final decision rests solely with the government entity reviewing your submission.
4. User Responsibility
You are responsible for the accuracy of the information you provide to our AI navigator. The City Key is not liable for filings that are rejected due to incorrect, incomplete, or fraudulent data provided by the user.
5. The Ghost Protocol (Refunds & Deletion)
- Finality of Service: Once your filing has been generated and emailed to you, the service is considered "rendered" and the $110 fee is non-refundable.
- Data Purge: Per our 240-Hour Purge Protocol, all sensitive documents (Photo ID, Lease, Income) are permanently deleted 10 days after filing. After this 10-day window, The City Key cannot retrieve your documents for you, and no refunds can be issued for "lost" files.
6. Limitation of Liability
Nytrotek Business Solutions and its officers shall not be liable for any indirect, incidental, or consequential damages resulting from the use of this navigation service or the outcome of any government filing.